top of page

Return Policy




At Azurite PCs, we are committed to providing high-quality products and excellent customer service. If you are not fully satisfied with your purchase, we’re here to help. Please read this policy carefully to understand your rights and obligations.

1. Change of Mind Returns

We understand that sometimes a product may not be what you expected. We accept change-of-mind returns under the following conditions:

​

  • You must request a return within 30 days of receiving your order.

  • The item must be unused, unworn, unwashed, and in its original condition.

  • All original packaging, tags, manuals, accessories, and protective seals must be intact.

  • You must provide proof of purchase (order number or receipt).


We reserve the right to refuse returns that do not meet these conditions.

2. Australian Consumer Law (If Applicable)

If you operate in Australia, your customers are protected under the Australian Consumer Law (ACL).
Under the ACL, customers are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. Customers are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This policy does not exclude or override any rights under applicable consumer protection laws.

3. Faulty, Damaged, or Incorrect Items

If you receive an item that is:

  • Faulty

  • Damaged in transit

  • ​

  • Incorrect (not what you ordered)


Please contact us within [7 days] of delivery. You must provide:

  • Your order number

  • A description of the issue

  • Clear photographs of the item and packaging


Once assessed, we will:

  • Offer a replacement, repair, or refund

  • Cover return shipping costs for approved faulty claims


We may require the item to be returned before issuing a refund or replacement.

4. Items Not Eligible for Return

The following items are not eligible for return unless faulty:

  • Gift cards

  • Final sale or clearance items

  • Custom-made or personalised products

  • Perishable goods

  • Opened hygiene or personal care items

  • Digital products or downloadable items


5. Refund Process

Once your return is received and inspected:

  1. You will receive confirmation that we have received your item.

  2. We will notify you of approval or rejection of your refund.

  3. If approved, your refund will be processed to your original payment method within [5–10 business days]. Please note:

​

  • Original shipping fees are non-refundable (unless the item was faulty).

  • Processing times may vary depending on your bank or payment provider.

  • If more than 10 business days have passed, please contact your bank before reaching out to us.


6. Exchanges

We offer exchanges for eligible items. If you require a different size, colour, or replacement:

  • Contact us first to confirm availability.

  • Return the original item following our return process.

  • Once approved, we will dispatch the replacement item.


If the replacement item costs more, you will be required to pay the difference. If it costs less, we will refund the difference.

7. Return Shipping

Change of Mind

  • Customers are responsible for return shipping costs.

  • We recommend using a tracked shipping service.

  • We are not responsible for returns lost in transit.


Faulty or Incorrect Items

  • We will provide a prepaid return label or reimburse reasonable shipping costs once approved.


8. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.

  2. Contact your credit card company — processing delays may occur.

  3. Contact your bank.


If you have completed these steps and still have not received your refund, please contact us.

9. Order Cancellations

Orders may be cancelled only if they have not yet been processed or dispatched.
If your order has already been shipped, you must follow the standard return process.

10. How to Initiate a Return

To start a return:

  1. Email us

  2. Provide your order number and reason for return

  3. Wait for return instructions before shipping your item

​

bottom of page